Contact Us

Contact us

For questions about 5gringoscasinogb.co.uk, write to [email protected]. Say which page you mean and add a short description of the question so the subject is clear.

Support for your casino account

Customer support at 5 Gringos Casino is available around the clock. Live chat sits in the lower left corner of the casino menu, and email is the better route for documents or questions that can wait. Keep one conversation per topic, because repeated messages slow things down.

Making a complaint

Complaints go to the customer support team by email, and they may be passed to other departments when support cannot settle the case straight away. Send the email from the address registered on your account, put the word complaint in the subject, and give your username, full name, a detailed summary and the dates and times involved. A dispute is a complaint about the outcome of a gambling transaction or one that the first stage did not resolve. The aim is to settle disputes within 60 days.

Taking a dispute further

If you are not happy with the result, you can pass the case to an alternative dispute resolution service by writing to it by email. Casino support can tell you how that route works.