Privacy Policy

Who looks after your data

We decide how and why the personal data on your casino account is processed, and a joint controller shares that responsibility. The policy covers registered players and visitors alike. A Data Protection Officer handles privacy questions and requests to exercise your rights.

What gets collected

Signing up asks for your name, date of birth, country, email, phone number, postcode, gender and username, and your IP address and location arrive automatically. Verification adds ID or driving licence details, proof of address, where your funds come from and bank details. Payments involve card, bank account and payment system data. Your device, operating system, pages viewed, clicks and session times are logged as you play, partly through cookies. Extra details can come from publicly available information, credit and fraud agencies and linked social accounts, and your interests can be inferred from the games you play.

Why it is used

The data runs your account and answers your questions, and it also supports testing and improvement of the service. It is used to spot fraud and illegal activity and to settle disputes. It meets legal duties such as age and identity checks, anti-money-laundering rules and responsible gambling safeguards. If you agree, it also drives marketing messages, tailored offers and targeted advertising. Several legal bases apply, namely your contract, legal obligations, the casino's legitimate interests such as security, analytics and recommendations built with machine learning, and your consent.

Who receives it

Data can go to staff and companies in the same group, payment providers and banks, support, email, text message and hosting suppliers, game providers, marketing partners, fraud-prevention agencies, analytics firms, regulators, law enforcement and, in a sale or merger, the buyer. Payment providers may also receive your verification documents. If you take a complaint to a casino rating site, forum or dispute body, only the details needed to identify your account and respond are passed on.

Retention, transfers and security

Data is kept while your account is open, and longer where anti-money-laundering or other rules require it. After that it is deleted or made anonymous. It can be processed outside the European Economic Area under approved safeguards such as standard contractual clauses. Security measures are administrative, technical and physical, though no system is ever completely safe.

Your rights

You can ask to see your data, correct it, erase it, restrict its use or move it elsewhere. You can object to processing, especially for direct marketing, and withdraw consent whenever you like without affecting earlier use. A complaint can go to a data protection authority. Requests go to customer support or the Data Protection Officer.

Questions about our pages

For anything concerning 5gringoscasinogb.co.uk itself, write to [email protected] and name the page or issue you mean.