Responsible Gambling

Gambling as entertainment

Gambling is there for fun and never works as a dependable source of income. Play only with money you can afford to lose, and keep an eye on the time and money you have spent. After a bad run, step away and come back another day instead of chasing the loss. Every player accepts that real money can be lost, and nobody should gamble under the influence of alcohol, drugs or other substances.

Questions worth asking yourself

Gambling may be taking too much space in your life if it keeps you from work or school, if you play alone for long stretches or if people close to you have commented on it. Other signs include losing interest in family, friends and hobbies, lying about how much you play, and borrowing or taking money to gamble or pay gambling debts. Playing until the money is gone, trying hard to win back losses and reluctance to spend gambling money on anything else point the same way. Arguments, frustration or disappointment that push you towards playing matter too, as does feeling low or hopeless because of gambling. If most of these sound familiar, talk to one of the support organisations below.

Taking a break

When you feel you need time away, tell customer support and you will be kept out of play for the period you choose. Support can be reached through the live chat around the clock or by email. The break is arranged through the support team rather than through account controls on the site.

Self-exclusion

To exclude yourself, email customer support with your request and the account is closed as soon as possible. You are responsible for telling the casino about any other accounts you hold and for not opening new ones. Reasonable steps are taken to stop new registrations, yet keeping extra accounts from being created remains your own task. Losses on other accounts are not the casino's responsibility. Closing an account is a separate matter, because a balance left in it is deleted when it is closed.

Players under 18

Registration is banned and illegal for anyone under 18, and the casino takes on checking the age of every customer. Winnings earned by an underage player are not paid out. Parents can block gambling sites on the devices their children use by installing filtering software such as Net Nanny, and the same applies to shared computers where family or friends are not allowed to gamble.

Where to find support

GamCare is a leading organisation offering counselling and practical help with the social effects of gambling. Gambling Therapy gives support and advice to people affected by gambling problems, and its members work in Great Britain and abroad. Gamblers Anonymous is a fellowship for people who want to stop. Reach out to any of them whenever gambling starts to feel like a problem for you or for someone close to you.